Nokia Nigeria Jobs: Logistics Coordinator

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Nokia is the world’s leading mobile phone supplier and a leading supplier of mobile and fixed telecom networks including related customer services.
Nokia is recruiting for Logistics Coordinator in Nigeria
Job Description
Logistics Coordinator-OPE0000004C
Description
- Responsible for daily execution of order management and demand fulfillment activities for selected accounts
- Responsible for the communication and co-ordination of corrective activities pertaining to Defect On Arrival (DOA) quality cases
- Ensure that planning systems and databases are updated according to the processes
Collaborative / Demand Planning
- Contact point for customer with regards to delivery status
- Enter / change customer plans into planning tool for Short-Term
- Enter channel inventory data on customer’s behalf into channel inventory database
- Generate planning-related reports
- Provide the following information for sales planning:
Order load
Delivery information (quantity, schedules)
Supply constraints and availability
- Activate / de-activate Product family and Sales Pack code for accounts in product activation tool
Order Management
- Co-ordinate with Local Sales Unit Finance & Control, Local Sales Unit Sales, Sales Unit Demand & Availability or Factory on order changes / cancellation, supply updates and delivery issues
- Inform Factories of order exceptions and specific customer requirements and ensure factories execute accordingly
- Create / maintain product catalogue in ERP system for channel inventory database
- Create / maintain customer data in channel inventory database
- Verify / change Sales Area information in Sold-to Party in ERP system
- Create / change Ship-to Party in ERP system
- Receive, process and confirm customer orders for Device and Gear
- Change / cancel sales order as per Sales, Local Sales Unit Finance & Control or Factory confirmation
- Create and send invoices to customer for Device and Gear
- Create and send invoices to customer for Service
- Inform factory to release shipment upon payment confirmation
- Generate order management related reports
- Responding to customer queries related to orders
- Distribution
Co-ordinate customer’s deliveries with Factory and destination Logistics Service Partner (LSP) in case of issues
Review destination Logistics Service Partner (LSP) performance
Communicate customer delivery requirements to Outbound Lead-time & Transportation (OBLT) team and Factories
Monitor and ensure customer’s Delivery Quality claims are attended to and resolved within the lead-time stated in Service Level Agreement
Does communication related to Defect On Arrival (DOA) quality cases
Co-ordinate corrective actions required with required parties (Factory, CARE, etc) for Defect On Arrival (DOA) quality cases
Coordinate material returns
Provide customer with required documents for importation clearance
Issue letter of credit for shipments
Enter customer’s delivery requirements into shipping information database
Enter customer’s Delivery Quality claims into quality database
Create return order for approved materials returns
Uploads customer Proof of Delivery (POD) confirmation into ERP system on month end for revenue recognition, in the event that Logistics Service Partner (LSP) cannot upload in time
Responding to customer queries related to deliveries
Qualifications
- Able to work independently
- Able to negotiate effectively to sell alternative solutions to customers
- Able to perceive quality issues from customer’s perspective
- Able to understand the business from a market and channel dynamics, product management and segmentation perspective
- Able to multi-task and manage time effectively
- Has understanding of end to end Demand Supply Chain
- Has knowledge of inventory management, replenishment and forecasting concepts
- Has analytical skills
- Has experience in using Microsoft Office applications, ERP systems (SAP R/3), planning tools and databases
- Has knowledge of import/export and trade compliance procedures
- Is customer focused and service oriented
- Is a team player and can work effectively with multiple internal / external interfaces
- Is pro-active
Job Operations & Logistics
Primary Location: NG-Lagos
Schedule: Full-time
Job Level: Individual Contributor
Education Level: Bachelor’s Degree (±16 years)
Application Deadline is 18th June 2010
Apply Online Click Here