CUSTOMER INFORMATION CENTER SUPERVISOR

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Adexen Nigeria Jobs
Job reference No: NGA283
Our Client is an International Industrial Group. They are looking for a dynamic and self-motivated individual to fill the position of an Customer Information Center Supervisor for their Nigerian office.

Job description
The candidate will have a supervisory role and manage and operate a team of customer information center counsellors.
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Responsibilities
 Conduct NPS (net promoter score) surveys time to time and prepare reports
for management
 VOC care: collect VOC of customers/Dealers and customers and report to
manager.
 Manage and forward customers claims to ASC’s and follow up until claim
closes
 The candidate should be able to maintain system reports and analyze.
 The candidate will also have to provide training to CIC counsellors and
allot jobs to counsellors and follow up until get final reports.
 Reply to customers’ e mail on GCSC/GSFS.
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Qualifications and Experience
 Young graduates.
 2-3 years of experience as a supervisor.
 The candidate should have good knowledge of MSoffice (specially.xls)
 Knowledge of Net promoter Score (NPS) survey.
 The candidate should have analytical skills to analyze and prepare reports
for management.
 Excellent communication skills with internal and external customers.
 Soft spoken and a good listener.
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What is on offer
Local Staff contract
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