Zain Nigeria Vacancies: Team Lead: Performance & Demand Management

Zain Nigeria, one of the leading telecom services providers in Nigeria is recruiting for
ZAIN1426 – Team Lead: Performance & Demand Management
Business Unit: Zain Nigeria
Division: Information Technology
Location: Nigeria – Lagos
Basic Purpose:
Management of IT services
Main Duties & Responsibilities:
- Assurance of functional quality of solutions in accordance to requirements and expectations
- Definition of service performance management framework (KPIs, Balanced Scorecard, benchmark analysis)
- Overall reporting regarding service quality and performance improvement
- Definition of IT services and service levels offered / provided to the organization
- Management of the service catalogue
- Monitoring and management of service levels with regard to capacity, quality, availability and resources
- Customer Advocacy
- Demand/Capacity Management
Qualification & Competencies:
Qualifications:
Degree in Computer Science, engineering or related field is required MBA will be advantage
ITIL Managers Version 2 and V3 foundation certification
Work Experience:
- Minimum of 10 years working experience in IT. At least 5 years in managerial role in a blue chip company
- At least 4 years experience in IT service management using the ITIL standard
- At least 3 years working experience in a Telecoms company
- Interpersonal skills
- Good working knowledge of :
o Balance Scorecard
o OpenView/I2MP or similar tool
Key Departmental Responsibilities:
- Customer Advocacy
- Operational demand management
- Service/Operational level management
- Service Catalogue Management
- IT Service Quality
- Service Improvement programmes
- IT performance reporting (SLAs/KPIs)
Application Closing Date: 23rd May 2010

APPLY HERE

Zain Nigeria Vacancy for Team Member: Projects

Zain a Telecommunication giant in Africa is recruiting for
Team Member: Billing & Payment in Nigeria
ZAIN1425 – Team Member: Projects
Business Unit: Zain Nigeria
Division: Information Technology
Location: Nigeria – Lagos
Basic Purpose:
Effective project management by using Project Management Guidelines. Tracking benefits realized from Portfolio; managing issues and risks; and, reporting effectively on status of projects and portfolio.
Main Duties & Responsibilities:
Ensure delivery of the IT Project Portfolio within Time, Budget and Quality
Ensure all IT projects conform to the IT Project Management Governance standards
Timely and accurate progress reporting of IT Project Portfolio to all key stakeholders
Coach and mentor subordinates in project management best practice.
Ensure that all projects adhere to Change Management policies and procedures in order to assure controlled release of change to the system Live environment
Escalate project exceptions to IT management team for necessary intervention
Establish consistent practices and standards of project planning, reporting and control across the portfolio
Qualification & Competencies:
Minimum 5 years post NYSC
University Graduate or Equivalent
Possession of MBA will be an added advantage
PMP or other PM certification such as MSP and PRINCE2
Experience in running multiple projects/programs
Experience running billion naira projects desired, preferably in telecoms
Application Closing Date is 1st April 2010
Click Here to Apply

Zain Job Vacancies: Team Member: QA& Release Management/Configuration

Zain a Telecommunication giant in Africa is recruiting for Team Member: QA& Release Management/Configuration in Nigeria
ZAIN1422 – Team Member: QA& Release Management/Configuration
Business Unit: Zain Nigeria
Division: Information Technology
Location: Nigeria – Lagos
Basic Purpose:
Management of IT services
Main Duties & Responsibilities:
Change Management
Maintain, communicate and enforce the change management policy and procedure
Managing changes and the change process
coordinate the CAB and the CAB/Emergency Change committee meetings
Ensure that all change requests are logged & correctly classified into Emergency/Normal changes.
Ensure that all opened RFCs are eventually resolved/closed.
Communicate all change statuses
Management reporting and providing management information
Ensures zero downtime / service outage via thorough analysis of release content/scope and evaluation of associated risks based on upstream and downstream dependencies; evaluate side-effects in a controlled environment; monitor, analyze change results and plan improvements; Create and manage change schedules.
Release Management
Maintain, communicate and enforce the Release and deployment management policy and procedure
Ensure release due diligence (functional and technical), release-related service outage risk mitigation
Conducts release content and dependency review for all planned changes
Maintains oversight of release/deployment schedules based on IT initiatives cutting across business units
Ensure that all tests and due diligence are done for all new services being introduced into Zain IT production environment as part of the release process
Determines overall release guidelines and best practices
Collaborates with project teams to develop project release schedules
Prepare and update the consolidated/global release road map
Ensures zero downtime / service outage via thorough analysis of release content/scope and evaluation of associated risks based on upstream and downstream dependencies
Evaluate side-effects in a controlled environment; monitor, analyze change results and plan improvements
Create and manage release schedule
Configuration Management
Maintain, communicate and enforce the configuration management policy and procedure
Manage and update the CMDB
Manage the CM plan. Ensure it is reviewed at least twice a year and includes a strategy, policy, scope, objectives, roles and responsibilities, the CM processes, activities and procedures, the CMDB, relationships with other processes and third parties, as well as tools.
Ensure that CIs are properly identified, implement appropriate controls. Ensure that no CI is added, modified, replaced or removed without the appropriate controlling documentation
Monitor all CIs throughout their life spans. Periodically review and check the physical existence of CIs and that they are properly captured in the CMDB with all their relationships and necessary details.
Qualification & Competencies:
Qualifications:
Degree in Computer Science, engineering or related field is required
ITIL Managers Version 2 and V3 foundation certification
Work Experience:
Minimum of 5 years working experience in IT and in reputable firms
At least 3 years experience in service management using the ITIL standard
A minimum of 3 years experience in Change/Release Management, configuration management and testing management in a reputable organization
At least 3 years working experience in a Telecoms environment
At least 2 years in Managerial role in a blue chip company
Good working knowledge of Testing principles and practice
Change, release and Configuration management (ITIL best practice)
Key Departmental Responsibilties:
Responsible for the change, release, deployment and configuration management policies and processes
Document, manage and enforce the change, release and deployment, IT configuration management policies and processes
Application Closing Date is 1st April 2010
Click Here to Apply

Zain Nigeria Recruits for Team Member: IT Security and Continuity Management

Zain Nigeria a Telecommunication giant in Africa is recruiting for Team Member: IT Security and Continuity Management
ZAIN1418 – Team Member: IT Security and Continuity Management
Business Unit: Zain Nigeria
Division: Information Technology
Location: Nigeria – Lagos
Basic Purpose:
Management of IT services
Main Duties & Responsibilities:
Risk assessment and IT Continuity Management
Organization of information security – governance of information security
Asset management – inventory and classification of information assets
Human resources security – security aspects for employees joining, moving and leaving an organization
Physical and environmental security – protection of the computer facilities
Communications and operations management – management of technical security controls in systems and networks
Access control – restriction of access rights to networks, systems, applications, functions and data
Information systems acquisition, development and maintenance – building security into applications
Information security incident management – anticipating and responding appropriately to information security breaches
Compliance – ensuring conformance with information security policies, standards, laws and regulations
Develop and Ensure compliance with security policies and standards in all new solutions from designs to release
Qualification & Competencies:
Degree in Computer Science, engineering or related field is required
Any of the following certifications is mandatory:
Certified Information Systems Auditor (CISA)
Certified Information Systems Security Professional
Certified Information Security Manager
ITIL Managers Version 2 and V3 foundation certification will be an advantage
Work Experience
At least 5 years working experience in IT audit and consulting in a blue chip company or reputable consulting firm is required
Candidate must demonstrate good working knowledge of CoBIT and ISO 27000 standards
At least 4 years experience in service management using the ITIL standard
At least 3 years working experience in/with a Telecoms company either as a staff, consultant or IT auditor
Key Result Areas:
IT Policies management
IT Audits process/systems
Security standards/documentation and compliance
Security Monitoring/Threat management (including communication)
Security Incident Management/Emergency Response
Patch/Vulnerability Management
IT Forensics
Continuity Management
Risk Management (RA/BIA)
Continuity/Recovery plan coordination
General IT Emergency response
Process/standards compliance
Application Closing Date is 1st April 2010
>Click Here to Apply

Zain Nigeria Vacancies: Team Lead: Performance & Demand Management

Zain Nigeria a Telecommunication giant in Africa is recruiting for Team Lead: Performance & Demand Management
ZAIN1426 – Team Lead: Performance & Demand Management
Business Unit: Zain Nigeria
Division: Information Technology
Location: Nigeria – Lagos

Basic Purpose:
Management of IT services
Main Duties & Responsibilities:
- Assurance of functional quality of solutions in accordance to requirements and expectations
- Definition of service performance management framework (KPIs, Balanced Scorecard, benchmark analysis)
- Overall reporting regarding service quality and performance improvement
- Definition of IT services and service levels offered / provided to the organization
- Management of the service catalogue
- Monitoring and management of service levels with regard to capacity, quality, availability and resources
- Customer Advocacy
- Demand/Capacity Management
Qualification & Competencies:
Qualifications:
- Degree in Computer Science, engineering or related field is required
- MBA will be advantage
- ITIL Managers Version 2 and V3 foundation certification
Work Experience:
- Minimum of 10 years working experience in IT. At least 5 years in managerial role in a blue chip company
- At least 4 years experience in IT service management using the ITIL standard
- At least 3 years working experience in a Telecoms company
- Interpersonal skills
Good working knowledge of :
- Balance Scorecard
- OpenView/I2MP or similar tool
Key Departmental Responsibilties:
- Customer Advocacy
- Operational demand management
- Service/Operational level management
- Service Catalogue Management
- IT Service Quality
- Service Improvement programmes
- IT performance reporting (SLAs/KPIs)
Application Closing Date is 1st April 2010
Click Here to Apply

Zain Nigeria Jobs: Team Member: Billing & Payment

Zain a Telecommunication giant in Africa is recruiting for Team Member:

Billing & Payment in Nigeria
ZAIN1424 – Team Member: Billing & Payment
Business Unit: Zain Nigeria
Division: Information Technology
Location: Nigeria – Lagos
Basic Purpose:
To support Zain’s IT Application and Billing teams in developing and providing robust solutions which meets marketing and business needs that will align with overall business application architecture and strategy.
Main Duties & Responsibilities:
Ensure compliant with all IT policies, architectural standards and other standards.
Communicate with project teams and other stakeholders to keep them apprised of Billing & Payment implementation/enhancement status and relevant issues of interest to clients and their business areas.
Project management of all implementations and enhancement related to all Billing & Payment applications.
Vendor management of all implementations and enhancement related to all Billing & Payment applications
Align Billing & Payment applications with other Enterprise Architecture/ Information Management counterparts to ensure overall alignment of architecture components.
Ensure that these Applications and Billing Architecture is developed to Standards required for business effectiveness and agility.
Ensure all these Applications and Billing solutions are documented (processes, policies & procedures) and updated at all times.
Ensure all these Applications and billing solutions is agile, dynamic and fit for future Business requirements.
Optimal use and re-use of IT Investment/minimizing duplication.
Effective Budgeting and Approval Board Process
Detailed design specification formulation.
New technology research and development.
Billing and Payment System’s configuration spot check
Qualification & Competencies:
Experience
At least 5 years experience in telecom billing
Key Skills
Degree in Computer Science, engineering or related field is required
Good understanding of Telecom Network
Extensive working knowledge of telecom billing
Ability to do billing design & architectural level work
Ability to evaluate billing technology solutions / options and recommend
Key Departmental Responsibilities:
Technical leadership on Billing and Payment applications to ensure that the solutions meet the business current and future needs.
Ensure that Billing and Payment applications complies with IT architectural standards and all other IT policies.
Project and Vendor Management for all Billing and Payment applications implementations.
Strategic planning and Implementation of Billing and Payment applications.
Technology assessments and trials (RFI/RFP/RFQ)

Application Closing Date is 1st April 2010

Click Here to Apply

Zain Nigeria has vacacies for Team member, Systems and Applications Support

Zain Nigeria is one of Nigeria’s leading telecommunications giant with strong presence in Africa and Asia. Zain is recruiting for ZAIN1344 – Team Member, Systems and Applications Support

Location: Nigeria – Lagos
Basic Purpose:
* To be responsible for giving support to the commercial sales team in terms of systems and applications.

Main Duties & Responsibilities:
* To give support to the Commercial Sales team including Sales Reps, Trade partners, dealers in terms of systems and application support helping the Sales team to achieve its business strategy and objectives.
* To develop, manage and improve SLA’s, OLA’s, ILAs, UC’s ensuring all Sales SLA’s are met within the specified time frames to achieve a world class customer care delivery on all sales systems and applications.
* To manage an interface that can work within the SLAs to deliver required technical support for applications on products, services, systems and retail partner infrastructure.
* Define business requirements and finalize all scoping requirements for all commercial applications and systems.
* Responsible for managing all commercial applications, Applications Change Requirements (User Access & Capabilities, UATs and identify applications and systems gaps for resolutions.
* DRMS and other VAS operational support and back-up.
* Mvoucher and PINgen systems support and back up
* Trade Partner Website management
* Updating website training materials
* Managing communications to dealer base through SMS
* Uploading approved dealer data (Commission structure, SIM database, Weekly sales)& verify dealer log-on detail
* Updating and uploading other relevant information on the webiste
* Reporting

Competencies & Qualifications:
Generic Competencies
* Teamwork
* Integrity
* Self Development
* Interpersonal skills
* Customer orientation
* People development/management
* Strategic focus
* Decision making

Functional Competencies
* VAS Knowledge
* Support Experience
* IT Background
* Sales knowledge

Qualification and Experience
* A first degree or its equivalent in Computer Science or related discipline.
* An in-depth knowledge of Systems & Applications is highly desirable
* 3 – 4 years relevant experience

Application Closing Date is 27th January 2010
CLICK HERE TO APPLY

Zain is recruiting Team Lead, Systems and Applications Support

Zain Nigeria is one of Nigeria’s leading telecommunications giant with strong presence in Africa and Asia. Zain is recruiting for ZAIN1345 – Team Lead, Systems and Applications Support
Location: Nigeria – Lagos
Basic Purpose:
* To directly coordinate and supervise the Team that will give optimal Systems and Applications Support to the Commercial Operations team and Retail Partners.

Main Duties & Responsibilities:
* To give support to the Commercial Sales team including Sales Reps, Trade partners, dealers in terms of systems and application support helping the Sales team to achieve its business strategy and objectives.
* To develop, manage and improve SLA’s, OLA’s, ILAs, UC’s ensuring all Sales SLA’s are met within the specified time frames to achieve a world class customer care delivery on all sales systems and applications.
* To manage an interface that can work within the SLAs to deliver required technical support for applications on products, services, systems and retail partner infrastructure.
* Define business requirements and finalize all scoping requirements for all commercial applications and systems.
* Joint responsibility with ITS for scoping and development of necessary applications for Sales Support.
* Joint responsibility with Commercial Services for the management of the Trade Partner communication via SMS and email.
* Joint responsibility with Business Readiness Team to conduct and co-ordinate UATs.
* Co-ordinate and collate all reporting activities with regards to all Dealer Support Systems and Applications.

Competencies & Qualifications:

Generic Competencies

* Teamwork
* Integrity
* Interpersonal skills
* Customer orientation
* People development/management
* Strategic focus
* Decision making

Functional Competencies
* VAS Knowledge
* Support Experience
* IT Background
* Computer literacy
* Sales knowledge

Qualification an Experience
* A first degree or its equivalent in Computer Science or related discipline
* An in-depth knowledge of Systems & Applications is highly desirable
* 6 – 7 years relevant experience.

Application Closing Date is 27th January 2010

TO APPLY CLICK HERE