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Zain a Telecommunication giant in Africa is recruiting for Team Member: QA& Release Management/Configuration in Nigeria
ZAIN1422 – Team Member: QA& Release Management/Configuration
Business Unit: Zain Nigeria
Division: Information Technology
Location: Nigeria – Lagos
Basic Purpose:
Management of IT services
Main Duties & Responsibilities:
Change Management
Maintain, communicate and enforce the change management policy and procedure
Managing changes and the change process
coordinate the CAB and the CAB/Emergency Change committee meetings
Ensure that all change requests are logged & correctly classified into Emergency/Normal changes.
Ensure that all opened RFCs are eventually resolved/closed.
Communicate all change statuses
Management reporting and providing management information
Ensures zero downtime / service outage via thorough analysis of release content/scope and evaluation of associated risks based on upstream and downstream dependencies; evaluate side-effects in a controlled environment; monitor, analyze change results and plan improvements; Create and manage change schedules.
Release Management
Maintain, communicate and enforce the Release and deployment management policy and procedure
Ensure release due diligence (functional and technical), release-related service outage risk mitigation
Conducts release content and dependency review for all planned changes
Maintains oversight of release/deployment schedules based on IT initiatives cutting across business units
Ensure that all tests and due diligence are done for all new services being introduced into Zain IT production environment as part of the release process
Determines overall release guidelines and best practices
Collaborates with project teams to develop project release schedules
Prepare and update the consolidated/global release road map
Ensures zero downtime / service outage via thorough analysis of release content/scope and evaluation of associated risks based on upstream and downstream dependencies
Evaluate side-effects in a controlled environment; monitor, analyze change results and plan improvements
Create and manage release schedule
Configuration Management
Maintain, communicate and enforce the configuration management policy and procedure
Manage and update the CMDB
Manage the CM plan. Ensure it is reviewed at least twice a year and includes a strategy, policy, scope, objectives, roles and responsibilities, the CM processes, activities and procedures, the CMDB, relationships with other processes and third parties, as well as tools.
Ensure that CIs are properly identified, implement appropriate controls. Ensure that no CI is added, modified, replaced or removed without the appropriate controlling documentation
Monitor all CIs throughout their life spans. Periodically review and check the physical existence of CIs and that they are properly captured in the CMDB with all their relationships and necessary details.
Qualification & Competencies:
Qualifications:
Degree in Computer Science, engineering or related field is required
ITIL Managers Version 2 and V3 foundation certification
Work Experience:
Minimum of 5 years working experience in IT and in reputable firms
At least 3 years experience in service management using the ITIL standard
A minimum of 3 years experience in Change/Release Management, configuration management and testing management in a reputable organization
At least 3 years working experience in a Telecoms environment
At least 2 years in Managerial role in a blue chip company
Good working knowledge of Testing principles and practice
Change, release and Configuration management (ITIL best practice)
Key Departmental Responsibilties:
Responsible for the change, release, deployment and configuration management policies and processes
Document, manage and enforce the change, release and deployment, IT configuration management policies and processes
Application Closing Date is 1st April 2010
Click Here to Apply
ZAIN1422 – Team Member: QA& Release Management/Configuration
Business Unit: Zain Nigeria
Division: Information Technology
Location: Nigeria – Lagos
Basic Purpose:
Management of IT services
Main Duties & Responsibilities:
Change Management
Maintain, communicate and enforce the change management policy and procedure
Managing changes and the change process
coordinate the CAB and the CAB/Emergency Change committee meetings
Ensure that all change requests are logged & correctly classified into Emergency/Normal changes.
Ensure that all opened RFCs are eventually resolved/closed.
Communicate all change statuses
Management reporting and providing management information
Ensures zero downtime / service outage via thorough analysis of release content/scope and evaluation of associated risks based on upstream and downstream dependencies; evaluate side-effects in a controlled environment; monitor, analyze change results and plan improvements; Create and manage change schedules.
Release Management
Maintain, communicate and enforce the Release and deployment management policy and procedure
Ensure release due diligence (functional and technical), release-related service outage risk mitigation
Conducts release content and dependency review for all planned changes
Maintains oversight of release/deployment schedules based on IT initiatives cutting across business units
Ensure that all tests and due diligence are done for all new services being introduced into Zain IT production environment as part of the release process
Determines overall release guidelines and best practices
Collaborates with project teams to develop project release schedules
Prepare and update the consolidated/global release road map
Ensures zero downtime / service outage via thorough analysis of release content/scope and evaluation of associated risks based on upstream and downstream dependencies
Evaluate side-effects in a controlled environment; monitor, analyze change results and plan improvements
Create and manage release schedule
Configuration Management
Maintain, communicate and enforce the configuration management policy and procedure
Manage and update the CMDB
Manage the CM plan. Ensure it is reviewed at least twice a year and includes a strategy, policy, scope, objectives, roles and responsibilities, the CM processes, activities and procedures, the CMDB, relationships with other processes and third parties, as well as tools.
Ensure that CIs are properly identified, implement appropriate controls. Ensure that no CI is added, modified, replaced or removed without the appropriate controlling documentation
Monitor all CIs throughout their life spans. Periodically review and check the physical existence of CIs and that they are properly captured in the CMDB with all their relationships and necessary details.
Qualification & Competencies:
Qualifications:
Degree in Computer Science, engineering or related field is required
ITIL Managers Version 2 and V3 foundation certification
Work Experience:
Minimum of 5 years working experience in IT and in reputable firms
At least 3 years experience in service management using the ITIL standard
A minimum of 3 years experience in Change/Release Management, configuration management and testing management in a reputable organization
At least 3 years working experience in a Telecoms environment
At least 2 years in Managerial role in a blue chip company
Good working knowledge of Testing principles and practice
Change, release and Configuration management (ITIL best practice)
Key Departmental Responsibilties:
Responsible for the change, release, deployment and configuration management policies and processes
Document, manage and enforce the change, release and deployment, IT configuration management policies and processes
Application Closing Date is 1st April 2010
Click Here to Apply
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