Workforce Management Centre is a-leader in personnel outsourcing services management. We build long-term relationships with our clients and’ deliver tailored and sustainable solutions to their business problems, To achieve these we draw on the expertise of thousands of outsourced employees around- the nation to manage, innovate and execute business objectives of our clients, It’s not just about reducing costs. We help organisations enhance efficiency, optimise service levels and strengthen their competitive position.
We currently provide employment ready contract employee in the following categories
• Client Services Executives
• Personal Assistants/Secretaries Administrative/Platform Assistants
• Sales force/Direct Sales Agents
• Customer Service Executives [Call centre, operations staff, Telephone operators, etc]
• Qualified professionals such as Accountants, HR, IT, etc.
The ACADEMY
Workforce Outsourcing Graduate Academy (WOGA] initiative was launched in response to companies’ desperate need for employment-ready and competent outsourced/ contract employees.
This program provides, during a 1 to 2-week period, instruction in practical Employability Skills such as Business Acumen, Critical Success factor at work, Personal Effectiveness, Business Communications Skills, etc. In addition, online training is provided, including IT Proficiency, Sales & Marketing, and Customer Service Orientation.
A number of unique and exciting opportunities are currently available within our 2011 Outsourcing Graduate Academy (OGA). The academy will provide you with a structured training and development program in which you will learn and apply a wide range of employability and general management skills. When you successfully graduate from the academy, you will have the opportunity to join our “Outsourcing Family”. This will give you the much needed and required work experience and exposure to ensure the best start to your career.
Qualification to be part of our Outsourced team
-maximum of 2 years post graduate experience
-Minimum of OND in any discipline from reputable institutions
-Excellent communication skills
-a can do attitude/ self motivation
Job Title: Executives – WOGA/01/11:
Qualification and competence
• HND/BSC in any discipline from a reputable University
• 1 – 2 years working experience in sales.
• Must be well mannered and courteous
• Must be a self starter & must be an effective communicator
Job Title: Secretary – WOGA/02/11:
Qualification and competence
• HND in Secretarial study or a related discipline
• 1 – 2 years secretarial experience
• A warm and engaging personality
• Must be courteous and customer focus
• Articulate in spoken & written English & Computer literacy
Job Title: Call Centre Agent – WOGA/03/11:
Qualification and competence
• Minimum of OND in any discipline
• Excellent spoken English with impressive interpersonal skills
Job Title: Administrative Assistant – WOGA/04/11
Qualification and competence
• OND in any discipline
• A good team player
• Some administrative work experience with excellent spoken English
• Computer literacy
• Must be well organized and a good planner
• Must be detail-oriented with excellent follow through skills
Job Title: Client Services Executive – WOGA/05/11
Qualification and competence
• University Degree
• Understanding of Standard Client Services Policies and procedures in a first class financial services institution and other services providers industry is desirable
• Detailed, analytical, fact oriented and organized
• Sociable, good interpersonal and Communication skills
• A good problem solver
Method of Application
Interested and qualified individuals should log on to www.wfmcentre.com/woga and fill the application form. Only shortlisted candidates will be contacted.
Application Deadline is 22nd February, 2011
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MTN JOBS: MTN Nigeria recruits Operations Accountants
Job Title Operations AccountantDepartment: Network Group
Location: Lagos
Job Description:
•Source and verify accuracy of internal and external Information
•Develop and maintain a systematic framework or methodology for value added financial analysis
•Develop, improve and maintain financial policies, processes, procedures ensuring compliance with GAAP requirements and MTN accounting policies
•Develop and maintain an effective relationship with all departments
•Ensure the alignment of budget and its implementation with operational plans of the division, regions and other departments within the divisions
•Drive and initiate cost savings ideas for NWG
•Develop financial models to support business case for Value and Design Projects
•Prepare monthly operations maintenance report and circulate to relevant stakeholders
•Prepare ad hoc reports as required to enhance NWG management decision making process
•Provide value-added financial analysis
•Analyse all areas of current and future business performance.
•Ensure the alignment of the budget and its expenditure with operational plans of the division, regions and other departments within the divisions.
•Solid understanding of systems, financial controls, and best practices
•Implement decentralized structures and institution of appropriate controls therein
Job Conditions: Normal MTNN working conditions but may be required to work extra hours Reporting To: Network Group, Financial Control Manager
Required Skills:
•At least 4 years working experience in finance or related function including:
•Financial modeling and planning
•Data mining & professional report writing
•Telecommunications experience will be added advantage
Employment Status: Permanent
Qualification:
B.Sc. Accounting or related area of study. ICAN or International Equivalent (CIMA;ACCA)
This vacancy expires on 2/10/2011
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MTN JOBS: MTN Nigeria recruits Field Support Engineers (Eastern Region)
Job Title Field Support Engineer (Eastern Region) Department: Network Group
Location: Rivers
Job Description:
•Perform routine O&M procedures as prescribed for Power, Transmission and BTS Radio networks.
•React to emergency faults and ensure all faults are rectified promptly within contracted SLA.
•Resolution of repetitive faults affecting BTS radio network
•Ensure provision of power (requisite quality) to all sites within purview 24 hours a day
•Implement cross connect equipment in a designated area of the MTN Network
•Compile information and report on the availability of the transmission network in light of the Service Level Agreement (SLA).
•Swiftly diagnose and clear any faults or alarms assigned by trouble ticket, or ensure escalation within time period stipulated in SLAs to correct parties if unable to fix. To close or forward all trouble tickets promptly.
•Implement approved software changes as directed with change requests.
• Ensure maintenance work undertaken by contractors meets MTN Nigeria’s specification.
•Maintain a comprehensive set of records of all transmission links, BTS sites, power equipment and spares for all sites within designated area.
•Ensure all security and network Integrity documentation is completed and adhered to.
oLiaise with diesel contractors to ensure on-scheduled supply of diesel to sites within purview
Job Conditions:
Tool of trade vehicle provided Normal MTNN working conditions. National travel and a valid drivers license. On stand by 24/7 through out the year. Overtime and the performance of call out duties are essential. Driving in high-risk areas and travelling high mileages is mandatory. Working at elevated heights and in extreme environmental conditions is a requirement. The use of safety climbing equipment while working at elevated heights is compulsory
Reporting To: Team Lead, Field Support
Required Skills:
•Four years RF & BTS, transmission and electrical experience with a GSM or Wireless Telecomm operator which includes
•Two (2) years experience in implementation and maintenance of power and cooling systems preferably in the telecommunications industry
•Experience in transmission and radio planning and climbing towers is desirable
•Radio frequency propagation and radio/Micro Wave equipment installation and or maintenance.
Employment Status: Permanent
Qualification:
B.Sc Electrical/Electronics (Telecommunications)/Mechanical Engineering
This vacancy expires on 2/17/2011
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MTN JOBS: MTN Nigeria recruits RF Planning & Optimization Engineers (Port-Harcourt)
Job Title RF Planning & Optimization Engineer (Port-Harcourt) Department: Network Group
Location: Rivers
Job Description:
•Network Planning functions within the region which will be measured by:
- Capacity - Ensuring that at any time the network will be able to accommodate the subscriber level anticipated 3 months ahead
- Coverage – Ensuring that coverage is provided in all areas where MTN subscribers live, work and play and to maintain parity with the competitor where necessary
- Time - Ensuring that network planning and site acceptance will be carried out in a manner to allow sufficient time for acquisition, construction and implementation of BTS and transmission links
- Network optimisation/performance management within the region. Network optimization will be measured on the following factors:
- XFrequency Reuse Efficiency - Implementing a frequency reuse plan in the areas of highest traffic density in order to achieve a high quality network with minimum interference.
- XNetwork quality - Dropped calls, GoS/blocking rate, Voice quality, Call success, Call setup time
- XResponsiveness to customer problems
- XSite Accepted / Optimisation Drive Test - Regular drive testing of the network must be carried out to ensure that design objectives for coverage and network quality are maintained (Sites Acceptance Testing) and proactively diagnose network problems for immediate fixes.
•Maintain at all times a detailed knowledge of the behavior and status of all sites in the region of responsibility. This includes:
oNominal plan from Coverage Steering Group
oPlanned sites
oSite acquisition status
oBuild configuration and status
oTraffic levels
oGoS (Congestions stats)
oDropped call rate•
oControl Channel failure
oHO failure rate
•Produce Cost Effective radio designs - ensuring the network will be designed and built in the most cost effective way possible, e.g. rooftops/existing towers/water towers are easier and cheaper to build than greenfields
•Monitor and report all competitor activities•
•The clutter data and propagation models (Planning Tool:Asset) will be checked at regular intervals to ensure that they offer a true reflection of the propagation environment•
•Maintain an awareness of the latest technological and industry developments that may affect the cellular business
•Be aware of any of the issues below that may affect the successful operation of MTN’s business within the region
oEconomic situation
oSocial/community situations
oProvide specialist technical support to all other department regarding the network and radio related features
Job Conditions:
•General MTN N working conditions.
•National traveling into various remote areas within the specified region.
•Additional working time is maybe required.
•A valid drivers license. Reporting To: Team Lead RF Planning/Access Optimization
Required Skills:
•4 years work experience comprising
•2 years RF experience with a GSM or Wireless Telecomm operator
Employment Status : Permanent
Qualification:
•B.Sc Electrical/Electronics or Telecommunications Engineering
This vacancy expires on 2/23/2011
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Call center Jobs:Call Centre Agent at International Health Management Services Limited
Call Centre Agent at International Health Management Services Limited
International Health Management Services Limited is a foremost Health Maintenance Organization (HMO) and a major player in the industry with offices in Lagos and branches across the country.
Due to steady growth and expansion, we seek to fill the under-listed positions with competent, experienced and dedicated individuals:
Job Title: Call Centre Agent
Responsibilities
- Handle all incoming calls from Clients. Enrollees, Care Providers and prospects with the aim of resolving every enquiry and complaints,
- Ensure proper and accurate documentation of all enquiries, requests and complaints and resolutions.
- Authorize Care Providers to deliver specific care according to the established pre-authorization guidelines,
Requirements:
- Registered Nurse (RN) preferably male
- Additional post-RN qualifications will be an advantage
- Minimum of 2 years work experience.
Method of Application
Qualified and interested candidates should send their Curriculum Vitae as an attachment to jobs@ihrnsnigeria.com
latest 22nd February 2011
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International Health Management Services Limited is a foremost Health Maintenance Organization (HMO) and a major player in the industry with offices in Lagos and branches across the country.
Due to steady growth and expansion, we seek to fill the under-listed positions with competent, experienced and dedicated individuals:
Job Title: Call Centre Agent
Responsibilities
- Handle all incoming calls from Clients. Enrollees, Care Providers and prospects with the aim of resolving every enquiry and complaints,
- Ensure proper and accurate documentation of all enquiries, requests and complaints and resolutions.
- Authorize Care Providers to deliver specific care according to the established pre-authorization guidelines,
Requirements:
- Registered Nurse (RN) preferably male
- Additional post-RN qualifications will be an advantage
- Minimum of 2 years work experience.
Method of Application
Qualified and interested candidates should send their Curriculum Vitae as an attachment to jobs@ihrnsnigeria.com
latest 22nd February 2011
Get more jobs here
MTN JOBS: MTN Nigeria recruits NMC Data/Internet Engineers
Job Title NMC Data/Internet Engineer Department: Network Group
Location: Lagos
Job Description:
•Monitor performance of all ATM core devices i.e Stingers (DSLAM),PSAX and generate weekly report on them.
•Monitor traffic utilization on Core ATM pipes on the ATM Network.
•Provide 24*7*365 troubleshooting, controlling and resolving of all network and customer related faults.
•Real time Monitoring of all CPE devices (Copper DSL and Fiber Modems) on the Network.
•Monitor, Analyze and provide information on traffic utilization on CPE’S to customers.
•Monitor and acknowledge all Alarms from all ATM Core equipment and CPE’s .
•Configuring New Vc’s on ATM devices for new installation on the ATM Network.
•Managing /Administering New Internet /Monitoring activities of clients on the Radius Authentication Server.
•Improving Network quality by improved monitoring of all ATM Network elements on a real time basis.
•Recording all new connections on the ATM network on Real time basis.
•Overviewing Network element has proper efficiency and trouble spots using different NMS tools.
•Relating with Customer Support Engineers on ports to connect client for new installation, follow-up on faults attended to and keeping records of new installation.
•Managing (e.g configuring, documenting) of interfaces (ports) on the ATM (DSLAM) Stinger device.
•Escalate all unresolved faults of Internet and Data Services to Customer Support Engineers which cannot be resolved remotely.
•Give support to Customer Support Engineer on how faults can be resolved by troubleshooting on the DSLAM with them.
•Ensure proper bandwidth allocation procedures are objected too, in order to ensure optimal bandwidth utilization on the overall ATM network.
•Monitoring/Administering pipes to the Satellite network through the Fiber Equipment.
•Ensure Faults are logged in to determine Network stability.
•Provide ideas and feedback on software tools, procedures and improvements to NMC functionality of Data/Internet operations
•Ensure properly monitoring and implementation of all network changes according to the organisation process and procedures.
•Provide regular update on MTNN performance and other network issues to the management, call centre, sales and distribution, marketing and other relevant department in MTNN.
•Real Time Performance monitoring of all network elements effectively and provide daily reports for the next action to be carried out to improve network quality.
•Assume responsibility for correctly forwarding trouble tickets issued against all MTN Staffs, other providers, International providers and MTN contractors. Also ensure that those tickets are resolved within specified period
•Dispatch all unresolved faults to the NMC Data/Internet Co-ordinator if necessary
•Act as interface and provide access ref number to MTN Contractors, Field Engineers, Operational Maintenance Center Engineers and other GSM/PTOs companies for planned work/change request and access to all MTN Location
•Perform NMC duties as instructed by Data/Internet Co-ordinator,
•follow-up and clearing of specific network faults.
•Escalate all faulty devices or hardware detected after troubleshooting/diagnosing (which cannot be resolved remotely) to the field support engineers (Radio, Transmission, ESS and others) for replacement in order to improve network performance.
•Provide real time security information to all regional security offices across the country in order to prevent all MTNN equipments through real time network surveillance
•Provide ideas and feedback on software tools, procedures and improvements to NMC functionality.
•Assist Capital program group engineers/Radio Engineers/Optimisation and support personnel with clearing of complex faults.
•Ensure properly monitoring and implementation of all network changes according to the organisation process and procedures
•Provide regular update on MTNN performance and other network issues to the management, call center, sales and distribution, marketing and other relevant department in MTNN
•Any extra duties as given from time to time by the NMC Co-ordinator.
Job Conditions:
Normal MTNN working conditions. Regular shift work. On stand by 24/7 through out the year.
Reporting To: Data/Internet Coordinator
Required Skills:
•At least 4 years hands-on experience in Cisco Networking experience current, telecommunications or a related field.
•Experience in Alcatel Lucent equipments
•Knowledge of Cisco router Proficient
Employment Status :Permanent
Qualification:
B.Sc Computer Science/Engineering or a related field. CCNA or CCNP beneficial.
This vacancy expires on 2/22/201
Get more jobs Here.
MTN JOBS: MTN Nigeria recruits Building And Infrastructure Maintenance (BIM) Engineers
Job Title Building And Infrastructure Maintenance (BIM) EngineerDepartment: Finance
Location: Rivers
Job Description:
•Train operational personnel in first line technical problem solving for building systems e.g. access control, fire detection, CCTV and FM 200, motorized gates, etc
•Handle all first line technical problems in the region and provide a point of escalation for all technical faults on above mentioned systems
•Configure access control system across MTNN
•Assist with position and location requirements for the installation of the above mentioned systems
•Supervise and accept installations done by contractor/supplier
•Operate and maintain all mechanical and electrical systems in all MTNN facilities
•Maintain building systems (Fire detection, Access control, fire Suppression) in all facilities
•Optimize performance of, air-conditioning systems and building system in all non-network facilities.
•Conduct routine checks on air-conditioning and building system in non-network facility.
•Produce weekly and monthly reports on facilities maintenance related functions in assigned region.
•Maintain and perform general services in all network and non-network buildings and facilities e.g. masonry, carpentry, water systems, Ironmongery, civil, painting, access control, CCTV, etc.
•Update drawings and technical documents in respect of buildings and maintenance activities.
Job Conditions: Normal MTNN working conditions On standby 24/7 throughout the year
Reporting To: Building And Infrastructure Maintenance (BIM) Team Lead
Required Skills:
•At least 4 years experience comprising:
•Experience in maintenance of building and infrastructure systems such as access control systems, CCTV Systems, Fire detection systems and fire suppression systems.
Employment Status : Permanent
Qualification: First degree in a technical or engineering discipline
This vacancy expires on 2/15/2011
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MTN JOBS: MTN Nigeria recruits Facilities & Support Services Project Analysts
Job Title Facilities & Support Services Project Analyst Department: Finance
Location: Lagos
Job Description:
•Develop project plans for every project in consultation with operational unit heads
•Provide project management support to operational units where required.
•Provide project management /support for upgrades to existing facilities
•Collate weekly project data from operational units and present report to management in prescribed format for approval
•Advise operational units within the Facilities department of changes to requirements for projects within the business.
•Provide support for regional project activities and act as interface between head office and regions for project requirements and management.
•Flag potential resource constraints and analyze likely impact on project implementation/deliverables
•Transform the departmental budget/high level plans into activity schedules and project plans and make available to operational units
•Monitor and report progress/constraints on projects undergoing implementation
Job Conditions: Normal MTNN Standard working conditions
Reporting To: Senior Manager-Facilities Services
Required Skills:
•4 years experience
•Experience in project management will be an added advantage
Employment Status: Permanent
Qualification:
A good first degree from a reputable institution A post graduate degree or project management certification would be an added advantage
This vacancy expires on 2/17/2011
MTN JOBS: MTN Nigeria recruits Application Support Engineers
Job Title Application Support EngineerDepartment: Information Systems
Location: Lagos
Job Description:
•Develop a sound understanding of the existing software applications and interfaces
•Adhere to all IS Policies and Standards
•SLA compliance with regards to user support (quick turnaround times on logged calls)
•Setup and execute technical test plans for application change, new deployment and upgrades
•Keep all application documentation updated at all times
•Construct a proactive maintenance cycle per application
•Develop quality code / application components within project timelines
Job Conditions: Normal open office planning Work within a multicultural, diverse and dynamic start-up environment. Projects and constraints will require overtime and weekend work Reporting To: Team Lead, IS Applications
Required Skills:
•B.sc – Computer Science or related field from a reputable institution.
•At least 4 years work experience including
•2 years practical experience as a software developer
•Application development and support experience in the Telecommunications sector
•Exposure to typical Mobile Telecommunications applications:
- Billing systems (Corporate & Retail Billing, Interconnect Billing)
- ERP systems (Distribution, Retail, Finance, Payroll, HR, Asset Management)
- GSM network interfacing applications (Provisioning, Pre-Paid management systems)
- Fraud Management Applications
Permanent Qualification:
B.sc Computer Science or related field from a reputable institution.
This vacancy expires on 2/15/2011
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