Nokia Nigeria Jobs: Logistics Coordinator

Nokia is the world’s leading mobile phone supplier and a leading supplier of mobile and fixed telecom networks including related customer services.
Nokia is recruiting for Logistics Coordinator in Nigeria
Job Description
Logistics Coordinator-OPE0000004C
Description
- Responsible for daily execution of order management and demand fulfillment activities for selected accounts
- Responsible for the communication and co-ordination of corrective activities pertaining to Defect On Arrival (DOA) quality cases
- Ensure that planning systems and databases are updated according to the processes
Collaborative / Demand Planning
- Contact point for customer with regards to delivery status
- Enter / change customer plans into planning tool for Short-Term
- Enter channel inventory data on customer’s behalf into channel inventory database
- Generate planning-related reports
- Provide the following information for sales planning:
Order load
Delivery information (quantity, schedules)
Supply constraints and availability
- Activate / de-activate Product family and Sales Pack code for accounts in product activation tool
Order Management
- Co-ordinate with Local Sales Unit Finance & Control, Local Sales Unit Sales, Sales Unit Demand & Availability or Factory on order changes / cancellation, supply updates and delivery issues
- Inform Factories of order exceptions and specific customer requirements and ensure factories execute accordingly
- Create / maintain product catalogue in ERP system for channel inventory database
- Create / maintain customer data in channel inventory database
- Verify / change Sales Area information in Sold-to Party in ERP system
- Create / change Ship-to Party in ERP system
- Receive, process and confirm customer orders for Device and Gear
- Change / cancel sales order as per Sales, Local Sales Unit Finance & Control or Factory confirmation
- Create and send invoices to customer for Device and Gear
- Create and send invoices to customer for Service
- Inform factory to release shipment upon payment confirmation
- Generate order management related reports
- Responding to customer queries related to orders
- Distribution
Co-ordinate customer’s deliveries with Factory and destination Logistics Service Partner (LSP) in case of issues
Review destination Logistics Service Partner (LSP) performance
Communicate customer delivery requirements to Outbound Lead-time & Transportation (OBLT) team and Factories
Monitor and ensure customer’s Delivery Quality claims are attended to and resolved within the lead-time stated in Service Level Agreement
Does communication related to Defect On Arrival (DOA) quality cases
Co-ordinate corrective actions required with required parties (Factory, CARE, etc) for Defect On Arrival (DOA) quality cases
Coordinate material returns
Provide customer with required documents for importation clearance
Issue letter of credit for shipments
Enter customer’s delivery requirements into shipping information database
Enter customer’s Delivery Quality claims into quality database
Create return order for approved materials returns
Uploads customer Proof of Delivery (POD) confirmation into ERP system on month end for revenue recognition, in the event that Logistics Service Partner (LSP) cannot upload in time
Responding to customer queries related to deliveries
Qualifications
- Able to work independently
- Able to negotiate effectively to sell alternative solutions to customers
- Able to perceive quality issues from customer’s perspective
- Able to understand the business from a market and channel dynamics, product management and segmentation perspective
- Able to multi-task and manage time effectively
- Has understanding of end to end Demand Supply Chain
- Has knowledge of inventory management, replenishment and forecasting concepts
- Has analytical skills
- Has experience in using Microsoft Office applications, ERP systems (SAP R/3), planning tools and databases
- Has knowledge of import/export and trade compliance procedures
- Is customer focused and service oriented
- Is a team player and can work effectively with multiple internal / external interfaces
- Is pro-active
Job Operations & Logistics
Primary Location: NG-Lagos
Schedule: Full-time
Job Level: Individual Contributor
Education Level: Bachelor’s Degree (±16 years)
Application Deadline is 18th June 2010
Apply Online Click Here

Nokia Jobs:Nokia Nigeria Recruiting Communications Manager West Africa

Nokia is world leading mobile technology provider.
Nokia is recruiting for the following position in Nigeria.
Communications Manager West Africa – COM0000000M
Job Description
General Purpose
Act as a strategic partner to various Nokia middle-level business owners/country management to provide consultancy on building the Nokia brand with the target stakeholders. Part of global communications team but reporting dotted line to General Manager West Africa and needs to be key member of local management team.
Main Responsibility Area
- Contributes to the development and execution of strategic communication planning (including messaging, events, internal communications, etc.).
- Solicits input to communications planning from key stakeholders. Establishes and maintains positive relationships with key stakeholders to achieve business objectives.
- Creates relevant feedback channels and provides summarized feedback to key stakeholders.
- Manages given short-term budget for dealing with projects, events and external consultants, including planning and management of financial tools.
- Instrumental in driving the change of Nokia to a solutions company and to embracing new media.
Scope
- Individual Contributor Performs and/or coordinates day-to-day activities to meet departmental/project objectives.
- Carries out root/cause analysis in more complex problems.
- Can develop and implement recommendations.
- Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems.
- Decision making typically according to established solutions.
- ImpactImpact is short-term and usually departmental/project in scope.
- Accountable for quality, accuracy and efficiency of own and/or team achievements.
- Actions and errors can have program, project, functional impact.
Qualifications
- Individual PortfolioTypically 6-9 years relevant experience, preferably in a multi-national environment but must understand the West African market.
- Key contributor, recognised specialist.
- Degree.
Environment
- Accepts responsibility for and demonstrates support for delegated decisions.
- Requires minimum supervision and is able to work remotely and drive results.
- Uses non standard approaches to resolving issues.
- Suggests improvements and seeks opportunities for innovation.
- Is able to network.
- Some collegial or consultant interaction.
Primary Location: NG-Lagos
Job Level Individual Contributor
Application Deadline 14th May 2010
Click here to Apply

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Nokia Jobs: Technical Account Manager

Nokia is world leading mobile technology provider.
Nokia is recruiting for the following position in Nigeria.
Technical Account Manager (TAM), Services – Africa North-SAL00000188
Job Description
Technical Service Delivery is a new organization within Services Sales Support & Delivery under Markets with a mandate to streamline, enhance and scale Nokia Services globally to Operators & Trade Partners.
The Technical Account Manager (TAM) is the owner of the overall technical relationship with the operator and responsible for providing end to end technical expertise and knowledge of Nokia solutions to the Operators. Whilst also being the go-to-person for the sales account teams, and being an integral part of the Sell-in and Sell-out efforts of the Local Sales Unit.
The position spans three key phases, Pre-sales Support, Deployment Management and Lifecycle collaboration by coordinating Technical Service Delivery (TSD) resources together with key partners inside and outside Nokia.
The candidate must have both technical and commercial acumen with the ability to forge strong business relationships including VP/Executive level within the Operator. A solid understanding of mobile solutions and detailed knowledge of operator environments is essential.
Qualifications
Major responsibilities include:
• Providing an excellent customer experience for all accounts, by anticipating and resolving customer issues in a manner that exceeds the customer expectations
• Seamless project coordination through all phases of the customer relationship – with the operator, account team, project & technical resources, and support personnel
• Listening carefully to customer feedback by monitoring customer interaction and taking appropriate action
• Managing and developing the Nokia solutions activity of an operator at the group/opco level from pre-sales through deployment and ongoing lifecycle collaboration.
• Developing the tactical plans and activities with the operator that will result in the successful achievement of the operator’s device & services sell through targets.
• Ability to track the day-to-day technical details of managing an ongoing solutions deployment.
• Expanding Nokia’s mindshare with operator sales teams by delivering solutions roadmap presentations and technology briefings.
• Understanding of operator’s environment and systematic changes to ensure uninterrupted service experience.
• Negotiating technical deployment deliverables and schedules with customers through a coordinated effort by engaging internal teams and ensuring that all parties deliver to the committed plan.
• Collaborating with other Nokia functions to resolve day to day issues in the account.
• Ensuring compliance with the Nokia/operator services agreement.
• Representing the customer in Nokia product planning, technical/network architecture and prioritization meetings.
• Gathering business intelligence on the customer while being aware of the competitive landscape and emerging trends to assist Nokia teams in making strategic decisions on product roadmap.
An ideal candidate:
• Will have 5+ years customer facing experience in the mobile communications industry within product management, account management or program management of mobile consumer Internet services or equiv.
• Earned a degree in technology management or equivalent experience.
• Be an expert in mobility solutions development, technical presentations and relationship management.
• Possess strong organizational, communication, planning and delivery skills
. Ability to travel as needed. (up to 50%)
Primary Location: NG-Lagos
Job Level: Manager
Application Deadline 12th May 2010
Click here to Apply

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