Standard Bank Recruits Manager Specialised Recoveries and Recoveries• Job ID:4599
• Location Nigeria – Lagos
• Division Credit
• Position Category Credit
• Employment Type Full Time - Permanent
• Shift Yes
• Regulatory Approval Yes
Position Description
MAIN PURPOSE OF THE JOB:
Manage and lead staff to ensure the minimisation of loss to the Standard Bank (Country name) by constantly improving the collections on NPLs, as well as managing the rehabilitation and retention policy, so as to have the accounts redefined as performing. Ensure that the staff are competent, have sufficient training and that the appropriate collection tactics are implemented. Ensure effective and efficient repossession and disposal processes, as well as realising any attributable security. Manage provision coverage and ensure that the impairment charges comply with statutory levels. To expedite the Post Write Off portfolio so as to attain the best financial benefit in respect of the Income Statement. To develop and maintain and sustain good working relationships with the other business units within the Standard Bank as well as external stakeholders.
KEY RESPONSIBILITIES:
Risk Management:
Ensure that all the necessary systems and controls are in place to properly manage the NPL book, and maximise the rehabilitation of accounts in arrears.
To manage and control collection strategies and campaigns within the NPL environment with the aim of maximizing collection effectiveness and efficiency.
Ensure effective and efficient repossession and disposal processes, secure storage facilities to be in place, as well as realising any attributable security.
Operate within delegated authority levels, and ensure that staff reporting in have sufficient levels of mandate to perform day to day operations.
Control and manage regularisation of accounts.
Continuously investigate and re-evaluate collection process in terms of international best practice.
Manage the control of the Post Write Off portfolio.
Resolve all customer queries that arise on accounts in the NPL category.
Relationships:
Liaise with business partners on developments within Specialised Recoveries, and their needs.
Co-operative relationships between the various participants in the credit recovery processes.
People Management:
Establish an effective Specialised Recoveries structure and team, ensuring that all the required functions are adequately and timeously addressed.
Ensure that people management and development frameworks and processes, including:
recruitment and selection
performance management
talent management
capacity building
equity and diversity
Develop team in the context of future capacity requirements
Increase awareness amongst staff of statutory governance and legislation applicable to the Credit Control environment through appropriate training and accreditation interventions.
Ongoing communication with staff regarding the need to ensure continual compliance.
Regulatory:
Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action / sanction in respect of regulatory compliance matters.
Monitor adherence to internal controls and regulatory requirements and enhance procedures, in need.
Report any breaches and exposures to the business unit head and / or the division’s Regulatory Compliance Officer.
Maintain high ethical standards to prevent market abuse.
Provide relevant MI information to Head of Collections.
Control and manage all records in department on action taken.
Operational Management:
Implement and manage collection strategies and campaigns.
Maintain a high level of customer service.
Control and monitor NPL accounts outsourced i.e. Court Orders for Repossession
Manage and maintain workflow.
Any delegated ad-hoc function. From Head of Collections.
KEY PERFORMANCE MEASURES:
Refer to Specialised Recoveries and Recoveries Metrics “Annexure 1”
NPL not to exceed X% of Total Book.
Manage the impairment charges.
To ensure that staff achieve 100% of agreed benchmark on calls.
Systems and controls to properly manage the NPL book.
Recovery rate of customer debt.
Timely and accurate submission of all required returns / reports.
Control Costs within budget.
To provided Customer Service to internal and external customers to ensure that queries/issues are resolved expeditiously.
Co-operative relationships between the various participants in the credit recovery processes, inclusive of attorneys, liquidators, auctioneers, trustees and debt collections agencies.
Management of Credit Control team through performance management, career planning, on the job training, succession planning and other assistance.
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